Frequently asked questions to help you buy a voucher, a gift box or an item - COQUILLADE PROVENCE 5* - Relais & Châteaux

Are gift boxes sent immediately after purchase?

Yes, the gift boxes from COQUILLADE PROVENCE 5* - Relais & Châteaux are sent immediately by email after purchase. This way, you can offer them right away.

Is it possible to come to your establishment to purchase a gift box?

You can purchase our gift boxes directly on our e-commerce website. The boxes are available for immediate email delivery, allowing you to offer them right away. Enjoy our selection of spa, gastronomy, and stay gift boxes in Provence at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can the gift check be sent directly to the beneficiary without showing the amount?

You can send the gift voucher directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I choose the delivery method for the box (email, mail, in-store pickup)?

You can choose between email delivery, mail delivery, or in-person pickup for your gift box. Immediate email delivery is ideal for a last-minute offer. All delivery methods are available for the gift boxes of COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I buy multiple gift boxes online for different people?

You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I create a group fund and invite people?

To create a group gift and invite friends and family to contribute, select the dedicated option when purchasing your gift box. You can then share a link or send email invitations to collect contributions. Use this option to offer an unforgettable experience in Provence at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

How can I choose the amount for a gift card?

The amount of the gift voucher is predetermined by the gift boxes offered at COQUILLADE PROVENCE 5* - Relais & Châteaux. You can select the amount that fits your budget from the available options, ranging from €65 to €760.

How can I log in to my account?

To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the available reset option. At COQUILLADE PROVENCE 5* - Relais & Châteaux.

How can I empty my cart?

To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for moments of relaxation and pleasure at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I purchase multiple gift vouchers at the same time?

You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can customize them as you wish. Take advantage of this opportunity to make several people happy at COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I remove a gift box from my cart?

To remove a gift box from your cart, click on the delete icon next to the item. You can also empty your entire cart using the dedicated option at COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I purchase or give a gift box?

To offer a Coquillade Provence gift box, select your box from our official store, add it to your cart, and personalize it with a message. You will receive an immediate email for a wellness, gastronomy, or stay experience in Provence at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can we give a gift certificate and let the recipient choose the experience?

Absolutely, our gift boxes allow the recipient to choose the experience they like. They can opt for a stay, a gourmet meal, or a spa day among our services, all while enjoying the beauty and tranquility of Provence. All our gift boxes are available for COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I modify or cancel my order?

Modifications or cancellations of your gift box order depend on the terms and conditions specified at the time of purchase. You can take advantage of immediate email delivery to offer a moment of relaxation at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the gift box customer service reachable by email?

You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the gift box customer service reachable by phone?

The customer service of COQUILLADE PROVENCE 5* - Relais & Châteaux is reachable by phone from Monday to Friday, 9 AM to 6 PM.

Can I check the status of my gift box online?

You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information. COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is there an online chat available for questions about gift boxes?

Our online chat is available on our website to answer your questions about our gift boxes. Opening hours are available on the contact page of our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is there a dedicated customer service for gift boxes?

Our customer service team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for personalized assistance at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is there a dedicated FAQ for gift boxes?

This FAQ guide will help you use your gift box at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux. You will find practical information about booking, validity, and included services.

Is spa access included in my gift box?

Access to the spa is included in your gift box according to the option chosen. You can enjoy access to the Spa Coquillade, one of the most beautiful spas in Europe and Provence, with formulas such as the Spa Gourmand or Spa Discovery gift box. COQUILLADE PROVENCE 5* - Relais & Châteaux.

Does the recipient of a gift box have access to the same services as other customers?

Yes, the recipient of a gift box enjoys the same services as other guests at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux, subject to the specific conditions related to the use of the box.

Is the detail of the services included in my gift box specified?

The services included in your gift box are specified on the box itself or in the accompanying information booklet. You will find the details of the services offered, such as access to the Coquillade Spa or the gastronomic menus, to fully enjoy your experience at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is parking included in my gift box?

Parking is not included in the gift boxes offered by the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is breakfast included in my gift box?

Breakfast is not included in the gift boxes of COQUILLADE PROVENCE 5* - Relais & Châteaux. This service can be added during booking, subject to availability and the establishment's conditions.

Is special attention given to the recipient of a gift box?

At Coquillade Provence, the experience of a gift box beneficiary is carefully crafted with special attention. You can book your dates with the establishment and fully enjoy your stay, spa or gastronomy according to the chosen gift box. This personalized attention is a mark of the excellence of our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is a welcome drink included in my gift box?

Your gift box includes a welcome drink to greet you at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Should we bring towels to the Spa?

Towels are provided by the Coquillade Spa, one of the most beautiful spas in Europe and Provence, for your comfort and well-being. Therefore, you do not need to bring any during your visit to our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I purchase multiple gift boxes for my company's employees and customize them?

You can absolutely purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available in digital format and can be sent instantly by email, which is ideal for a last-minute offer. Take advantage of this opportunity to delight your colleagues with the exceptional services of COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?

You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. Immediate delivery via email is available for gift boxes purchased on our official COQUILLADE PROVENCE 5* - Relais & Châteaux store.

Do you offer preferential rates for bulk purchases?

At COQUILLADE PROVENCE 5* - Relais & Châteaux, we offer volume discounts for large purchases, with a customized quote based on the ordered volume.

Do you offer an advantageous and personalized solution for works councils (CSE)?

We offer advantageous and personalized solutions for corporate committees, with preferential rates and customizable options tailored to your needs. Our spa, gastronomy, and Provence stay gift boxes allow you to delight your colleagues. Take advantage of our wide range of gift boxes and instant email delivery for simplified organization, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I correct an incorrect email address for a gift box?

To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. The email address will be updated as soon as possible, according to the conditions of our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

How can I leave a review for my gift box?

You can share your experience by leaving a review on our official website after using your gift box. Your feedback helps us improve our services and offer unforgettable moments to our guests at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

How can I contact the store?

For any questions regarding our gift boxes, you can reach us via our online form or by phone during the opening hours indicated on our website. Our gift boxes are customizable and can be sent immediately by email, with the best guaranteed rate. COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is there a dress code for the gift box?

To fully enjoy your gift box, smart and elegant attire is recommended, especially for restaurants and common areas. The spa at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux requires swimwear and appropriate sandals.

From what age can I get a treatment?

The minimum age to receive a spa treatment at our establishment, COQUILADE PROVENCE 5* - Relais & Châteaux, is generally 16 years old, but it may vary depending on the chosen services.

Is it absolutely necessary to make a reservation?

To fully enjoy your gift box, a reservation is required at the COQUILLADE PROVENCE 5* - Relais & Châteaux establishment.

How can one access the hotel from the airport?

To reach the COQUILLADE PROVENCE 5* - Relais & Châteaux hotel from the airport, it is recommended to arrange for personal transportation or to book a transfer service. Nestled on a hill in the Luberon, the establishment offers a relaxing and luxurious experience at the heart of Provence, with its 69 refined rooms and suites, three elegant restaurants and bars, award-winning spa, exceptional vineyard, and exclusive cycling center COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the establishment accessible to people with reduced mobility?

The COQUILLADE PROVENCE 5* - Relais & Châteaux establishment is designed to accommodate people with reduced mobility, with adapted facilities to make their stay easier.

Are pets allowed in the establishment?

The establishment COQUILLADE PROVENCE 5* - Relais & Châteaux accepts pets under certain conditions. To fully enjoy your stay with your pet, it is advisable to check the terms directly with the hotel.

Where can I find the menus?

The menus are available on the detailed sheet of each gift box or directly on the website of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux. The conditions may vary depending on the offer chosen.

What are the hours of operation?

The opening hours of Coquillade Provence vary depending on the services. During your stay or visit to the spa, you can enjoy the facilities according to the hours indicated on site, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is there parking available near the establishment?

Yes, COQUILLADE PROVENCE 5* - Relais & Châteaux has a private parking for the comfort of its guests.

What are the delivery methods for gift boxes/vouchers?

The gift boxes from COQUILLADE PROVENCE 5* - Relais & Châteaux can be sent immediately by email or delivered by mail according to your preference. You benefit from instant email delivery for last-minute gifts, with a choice of customizable gift boxes and a guaranteed price.

Is postal delivery offered?

We offer postal delivery of our gift boxes. You can choose immediate email delivery or opt for postal delivery according to your preferences, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

In addition to gift boxes, is it possible to order or have items delivered?

Our boutique offers only gift boxes for spa experiences, gastronomic experiences, and stays at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the gift box available in physical format?

Our gift boxes are available in physical format, but you can also choose immediate email delivery for instant delivery. You can customize your box to your liking, with the guarantee of the best rate at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the box presented in a neat packaging?

Our gift boxes are presented in an elegant and careful packaging, reflecting the luxury and refinement of our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the gift box available in a digital format (e-gift box)?

Yes, the gift boxes from COQUILLADE PROVENCE 5* - Relais & Châteaux are available in digital format. You can choose immediate email delivery for a quick handover.

Can the gift box be sent directly to the recipient?

You can send the gift box directly to the recipient during your order. The delivery is immediate by email, allowing for quick and convenient delivery. Take advantage of this option to offer a wellness and gastronomy experience at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Do you deliver gift boxes internationally?

The gift boxes from Coquillade Provence can be delivered internationally. Shipping costs and times vary depending on the destination, with immediate email delivery possible for digital boxes. The gift boxes are customizable and offer a wide range of services, with the best guaranteed rate directly from the COQUILLADE PROVENCE 5* - Relais & Châteaux establishment.

What are the delivery times for gift boxes by mail?

The Coquillade Provence gift boxes are sent by email immediately after purchase, allowing you to offer them without delay. Postal delivery times depend on the option chosen during your order at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is it possible to schedule a delivery date?

You can schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the COQUILLADE PROVENCE 5* - Relais & Châteaux establishment.

Is express delivery available?

Immediate email sending is available for all our gift boxes, allowing you to enjoy instant delivery. This option is ideal for last-minute purchases, with the possibility to personalize your box. Take advantage of this convenience at COQUILLADE PROVENCE 5* - Relais & Châteaux.

How can I track my order?

To track your gift box order, log in to your account on our website. The recipient can then book their dates at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I receive my gift box by email or mail?

You can choose to send your gift box immediately by email or opt for delivery by mail. This flexibility allows you to enjoy a personalized and instant experience, according to your preferences, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

What is the delivery time for my gift voucher if I choose postal delivery?

The delivery time for your gift voucher by post is usually 3 to 5 business days. You also have the option to choose immediate email delivery, ideal for last-minute gifts. Take advantage of this convenient option to offer a relaxing and gastronomic experience at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

If I cancel my reservation, is my gift box still valid?

In case of cancellation of your reservation, your gift box remains valid and can be used for a new reservation according to the conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can my gift box be extended if not used?

The extension of your gift box depends on the validity conditions indicated at the time of purchase. At COQUILLADE PROVENCE 5* - Relais & Châteaux, we invite you to check these details to plan your wellness experience or stay.

Can my gift box be exchanged for another service?

The exchange of your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy access to the Coquillade Spa, one of the most beautiful spas in Europe and Provence, or opt for a gastronomic experience in one of our three elegant restaurants. These options are available at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I cancel my reservation made with a gift box?

The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I modify my reservation made with a gift box?

Modifying your reservation made with a gift box depends on the reservation conditions at the time of purchase. You can customize your experience by enjoying our award-winning spa or our elegant restaurants within our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is there a cancellation period for gift box reservations?

The cancellation deadline for reservations made with a gift box is specified during your booking. You can thus enjoy your wellness getaway in complete peace of mind at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is it possible to reschedule without fees with a gift box?

The date of your gift box can be postponed depending on the availability and reservation conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I convert my gift box into a gift card?

It is not possible to convert your gift box into a gift certificate. You can use it to book an experience at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Are there special offers for events (weddings, Valentine's Day, Christmas...)?

We offer special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique experiences at the heart of Provence. Discover our online selection to find the offer that suits the event you wish to celebrate, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?

We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. Our gastronomy, stay, and spa gift boxes allow you to create unforgettable moments in Provence. Take advantage of our selection to offer a unique experience at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux.

Are the gift boxes offered official and guaranteed without intermediaries or commission?

The gift boxes we offer are official and guaranteed without intermediaries, as we collaborate directly with the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux to provide you with authentic and high-quality experiences.

Are the services included in the gift boxes identical to those consumed on site?

The services offered in our gift boxes correspond to those you can enjoy on-site at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux. You will notably be able to access our award-winning spa, taste our gourmet menus, or even participate in sports activities such as electric bike rides.

Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?

The exchange of one service for another depends on the availability and conditions of the COQUILLADE PROVENCE 5* - Relais & Châteaux establishment.

Is it possible to pay for a gift box by bank transfer?

It is possible to pay for a gift box by bank transfer. The payment methods are indicated during the customization of your gift box at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is online payment secure?

Online payment for your gift boxes is entirely secure, with a protected payment system to guarantee the confidentiality of your banking data. You also benefit from the best guaranteed rate and immediate email delivery, for a simple and quick shopping experience. COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is payment via group or shared payment possible?

Currently, payment via group or shared payment is not available for the gift boxes of COQUILLADE PROVENCE 5* - Relais & Châteaux. You can pay for your order by credit card, bank transfer, or PayPal according to the options offered during your purchase.

Are your gift boxes exclusive creations, specifically designed by your establishment?

Our gift boxes are specially designed to offer a unique and authentic experience at the heart of Provence. They allow you to enjoy the exceptional services of our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux, such as our award-winning spa or our gourmet restaurants.

Is it possible to pay in installments?

Payment in installments is possible according to the order terms at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the payment deducted immediately upon ordering?

The payment for your gift box is debited immediately upon ordering. You thus benefit from an instant email delivery and the best guaranteed rate, directly from our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can businesses pay via a specific payment method (administrative mandate, transfer...)?

Companies can pay for their gift box purchases by bank transfer or administrative mandate at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Are payments processed by a certified provider compliant with security standards (PCI DSS)?

At Coquillade Provence, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data. You benefit from the best guaranteed rate and a secure payment directly with the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

When purchasing a gift box, do I keep the history of my orders?

Your order history is accessible in your customer account. There, you will find all the necessary information to track your purchases of gift boxes at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Do you offer payment via PayPal, Apple Pay, or Google Pay?

We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I receive an invoice after my purchase?

An invoice will be sent to you by email following your purchase at COQUILLADE PROVENCE 5* - Relais & Châteaux. You can also find it in your customer account on our official website.

Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?

You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best guaranteed rate at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can a promotional code be used?

You can use a promotional code when purchasing your gift set. Simply check its validity and usage in the general terms and conditions of our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

What payment methods are accepted for purchasing a gift box?

For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from immediate email delivery and a guaranteed best rate, directly from our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Do you accept vacation checks?

We accept vacation checks for the purchase of our gift boxes, subject to the conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is it possible to add a personalized message to the gift box?

You can add a personalized message to your gift box during your order. This message will be included with the shipment, for an extra personal touch at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can we add options to your gift box offers?

The gift boxes from COQUILLADE PROVENCE 5* - Relais & Châteaux can be personalized according to your wishes, with a wide range of options available for each type of box.

Do you offer premium packaging for gift boxes sent by mail?

To enhance your gift box, we offer premium packaging options when you place your order online. You can customize your box to your liking for a unique experience at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can a gift box be customized for a special occasion (birthday, wedding...)?

You can personalize your gift box with a message to mark a special occasion like a birthday or a wedding. Personalization is available directly at the time of purchase, for a unique gift to offer at COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I request a refund for a gift box purchased online?

To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

If a paper gift box is lost, can you issue a new one?

In case of loss of your paper gift box, we can send you a duplicate, subject to availability. This service is provided by our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can partially used gift boxes be refunded?

The gift boxes from COQUILLADE PROVENCE 5* - Relais & Châteaux are non-refundable once partially used. The beneficiary can book their dates at the establishment and fully enjoy their wellness experience in Provence.

Is it possible to exchange a gift box for another of equivalent or higher value?

It is possible to exchange a Coquillade Provence gift box for another of equal or greater value, subject to the establishment's conditions. Gift boxes offer a wide range of services, with instant email delivery and a guaranteed price, for customization according to your preferences. COQUILLADE PROVENCE 5* - Relais & Châteaux.

Does the right of withdrawal apply to the purchase of a gift box?

The gift boxes from COQUILLADE PROVENCE 5* - Relais & Châteaux are neither exchangeable nor refundable, as they pertain to specific service provisions.

Can I cancel a gift box that has already been sent by email or mail?

The cancellation of a gift box that has already been sent depends on the general terms and conditions of sale. At COQUILLADE PROVENCE 5* - Relais & Châteaux, gift boxes can be cancelled according to the terms specified at the time of purchase.

What should I do if the received box is damaged or contains an error?

In case of a damaged box or error, a photo will allow us to process your request quickly according to the conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I get a refund for a gift box if I change my mind after purchase?

The refund conditions for a gift box depend on the general terms and conditions of our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

What happens if the recipient couldn't use the gift box before its expiration date?

If the gift box is not used before its expiry date, it will no longer be valid. We advise you to check the establishment's conditions to find out about possible extension options. COQUILLADE PROVENCE 5* - Relais & Châteaux

Is a voucher issued if the gift box is not used?

In case of non-use of the gift box, a credit can be issued according to the specific conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

How can I redeem the cashback?

To use your gift box, simply book your dates directly with the establishment according to availability. Your gift box is valid for a wellness experience at the Spa Coquillade Provence 5* - Relais & Châteaux.

What is the processing time for a refund after I make a request?

The refund processing time for a Coquillade Provence gift box depends on the specific conditions of the establishment. You will receive your refund within 7 to 14 days after your request has been validated at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux.

I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?

The gift boxes from Coquillade Provence are neither exchangeable nor refundable. These conditions apply to our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Are there any dates excluded for gift boxes?

Some dates may be excluded for gift boxes, particularly weekends for the Spa Discovery Week gift box. Check availability when making your reservation at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is booking with a gift box subject to availability?

Your reservation with a gift box is subject to the availability of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux. To fully enjoy your experience, it is advisable to book as soon as possible.

I've lost my password to log into my account, what can I do?

To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. COQUILLADE PROVENCE 5* - Relais & Châteaux.

Do I need the gift box number to make a reservation with a gift box?

To book with your gift voucher, have its number ready. This number is required to validate your reservation at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I use my gift box on the weekend?

Using your gift box on the weekend is possible with the Spa Discovery Weekend Gift Box, valid on Saturdays and Sundays. For other gift boxes, check the specific conditions at the time of booking at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I use my gift box on holidays?

The use of your gift box at COQUILLADE PROVENCE 5* - Relais & Châteaux may vary depending on the establishment's availability. We recommend checking the specific conditions of your gift box to know the possible days of use.

Can I freely choose my dates with a gift box?

The reservation dates with a gift box depend on the availability of the COQUILLADE PROVENCE 5* - Relais & Châteaux establishment. You can book your dates directly with the establishment.

Can I book online with my gift voucher?

Booking with a gift box is done directly with the Coquillade Provence establishment. You can choose your dates and enjoy your wellness, gastronomic, or stay experience in Provence according to the terms of your gift box, at our COQUILLADE PROVENCE 5* - Relais & Châteaux establishment.

Can I make a reservation by phone with my gift box?

Booking by phone with a gift box is possible according to the conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can I make a reservation by email with my gift box?

Reservation by email with a gift box is possible according to the conditions specified at the time of purchase. The lucky recipient can book their dates at the establishment and enjoy their stay at our COQUILLADE PROVENCE 5* - Relais & Châteaux domain.

Is it possible to modify my gift box to a gift box of equal or lesser value?

You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to offer you more flexibility in your wellness experience in Provence, at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Does my gift box cover the entire service?

Your gift box covers the service mentioned on your exchange voucher. Any additional charges, such as extra options, are at your expense. You can fully enjoy your experience at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is my gift box personalized?

Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. You can book your dates with the establishment and fully enjoy your experience at our COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can my gift box be used all at once?

Your gift box can be used in one go to fully enjoy the experience at the Coquillade spa, one of the most beautiful spas in Europe and Provence, located in our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is my gift box valid in multiple establishments of a group?

Your gift box is valid only for the services offered by the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux. You can choose from our spa, gastronomy or stay gift boxes to fully enjoy your experience in Provence.

Is my gift box valid in only one establishment?

Your gift box is valid only for the services offered by the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is an upgrade possible with an additional fee using my gift box?

Upgrading your room is possible depending on availability and subject to an additional charge. You will be able to take advantage of this option when booking your stay at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can someone else use my gift box?

Your gift box is personal and reserved for your exclusive use. It can only be used by you, the beneficiary indicated on the box. Fully enjoy this unique experience at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can an additional payment be requested on-site when using the gift box?

An additional payment may be required when using your gift box, depending on the services chosen. The terms are specified on your gift box and vary according to the experiences offered by COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is an ID required upon arrival when using a gift box?

Upon your arrival at Coquillade Provence, you may be asked to present an ID to validate your stay. This is a common procedure for luxury establishments like ours, COQUILLADE PROVENCE 5* - Relais & Châteaux.

Do you accept pets?

The presence of pets is subject to the establishment's conditions. For a stay or experience in complete peace of mind, we invite you to verify this information directly with the hotel COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I proceed with reserving my gift voucher?

To reserve your gift voucher, log in to your account on our website and follow the instructions. You will then be able to choose your stay or spa dates according to availability and the specific conditions of each gift box, within our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Do I need to create a customer account to purchase a gift box?

It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our official COQUILLADE PROVENCE 5* - Relais & Châteaux website.

Is my gift card divisible? Can I use it multiple times?

Your gift voucher can be used in several occasions, depending on the availability and reservation conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

What are the check-in and check-out times?

The check-in and check-out times at COQUILLADE PROVENCE 5* - Relais & Châteaux are generally set at 15:00 for check-in and 12:00 for check-out. These times may vary depending on the type of stay booked, we invite you to check them during your reservation.

What services are included in a gift certificate?

The services included in a gift voucher depend on the chosen box set. You can enjoy access to our award-winning spa, a gastronomic menu, or a sports getaway according to the selected option, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

What is the difference between a gift box and a free amount voucher?

A gift box allows you to choose from predefined wellness, gastronomic, or stay experiences, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount. Take advantage of these options to enjoy a unique experience at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux.

Are the terms of use clearly stated?

The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to benefit from immediate email delivery and fully enjoy your experience at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

How do I use a gift box during booking?

To use your gift box, book directly with the establishment by mentioning your unique code. The beneficiary can choose their stay or spa dates according to availability, with privileged access to one of the most beautiful spas in Europe and Provence, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can the gift box be transferred to a third party?

You can certainly give the gift box to another person. Simply indicate the recipient's name during the order, which allows you to personalize the gift box according to your wishes at COQUILLADE PROVENCE 5* - Relais & Châteaux.

Can the validity of a gift box be extended or renewed?

The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase at COQUILLADE PROVENCE 5* - Relais & Châteaux.

What should I do if I lose or do not receive the gift box?

In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you by email according to the conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

What is the validity period of a gift box?

The Coquillade Provence gift boxes are valid for 1 year from the date of purchase. This duration allows you to fully enjoy the experience offered at our establishment, COQUILLADE PROVENCE 5* - Relais & Châteaux.

Are children allowed?

COQUILLADE PROVENCE 5* - Relais & Châteaux welcomes children at its establishment nestled in the heart of Provence, surrounded by vineyards and lavender fields. For family stays, the hotel offers refined rooms and suites as well as suitable activities. Enjoy an authentic and rejuvenating experience in this exceptional setting.

What happens if the recipient does not use the entire value of the gift card or exceeds it?

If the gift box recipient does not spend the entire value, the remaining balance unfortunately cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

Is the spa access private?

Access to the Coquillade Provence spa is shared and not private. You will be able to enjoy one of the most beautiful spas in Europe and Provence, with specific hours depending on the chosen package, at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.

What types of gift boxes do you offer?

We offer gift boxes for stays in Provence, gastronomic experiences, access to our award-winning spa, as well as sports getaways. These boxes are customizable and can be sent immediately by email. Take advantage of our wide selection of gift boxes to offer an unforgettable experience at our establishment COQUILLADE PROVENCE 5* - Relais & Châteaux.